Free shipping from 100 euros
Your package will be neatly packaged and shipped with a track and race code. The delivery time depends on the size of your order. We strive to send your order within 2 working days if the products are in stock.
1. SIGHT PERIOD & RETURN RULES
For Ibiza Dreams orders, a trial period of 14 days applies from the day after delivery. Within this period you can view, rate and / or try on the item.
Please check immediately after receipt if the item is undamaged and complete. If this is not the case, we kindly request you to contact us as soon as possible.
The following conditions apply to an exchange or return:
- Returns are only accepted within the 14-day return period.
- Sale items may not be returned or exchanged.
- The clothing has not been worn and / or washed.
- There are no food stains, makeup stains, body odors or cigarette odors on the items.
- No attempt was made to repair a defect.
- Jewelry cannot be returned from a hygienic point of view.
- The original hang tag is still attached to the item.
- If reasonably possible, return the item in the original packaging.
- The shipping risk of the return is for the buyer. Godly advises the
- customer to return the return with track and trace.
- We do not accept insufficient or non-stamped returns.
- Product and / or delivery errors must be reported to us within 14 days of delivery with a description.
- If our exchange and return conditions are not met, we reserve the right to
- return shipments and to charge you the shipping costs.
For more information, see our terms and conditions.
2. RETURN / EXCHANGE ROADMAP:
Do you want to return an item?
You have 14 days to return the product without giving reasons, starting on the day of receipt of the product. The product can only be returned unused and, if possible, in original packaging with original hang tag.
You can return in the following way:
Register your return via email@example.com
Put the item to be returned in the original packaging and add the packing slip, on the packing slip you can tick the items that you return to us.
Drop off your return at a PostNL or DHL point. The costs for the return shipment are for your own account (we recommend that you return the package by registered mail so that you can always track the return shipment and you are insured for your return shipment).
L.A Braakstraat 31
When we have received your return package, we will refund the money to your account within 4 working days.
Exchanging an item for the same item in a different size or color counts as a new order. Return your old order within the trial period and place a new order.
If an item has to be exchanged due to an error on our part or due to a defect, the costs are of course at our expense (costs for returns with a maximum amount of 6.95).